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The refund process is carried out manually. You can select the method you prefer (processing a refund through your PayPal or Stripe account, giving a store credit to the customer or sending a check by mail or giving the customer a coupon for the refund value).
How to get to the orders list?
2. Click on the "Orders" link on the left menu
3. You will be taken to the "Orders List" where you can view orders' details
Processing a refund
3. Click on the "Actions" button and a pop-up will appear with a list of options
4. Select "Add Payment/Refund" option to add the refund manually to keep a track of it in your sales